Return & Refund Policy

1. General Principles

At Globonex, client satisfaction is our foremost priority. This Return & Refund Policy outlines the exact terms and circumstances under which refunds, account credits, or service cancellations are processed, formulated in compliance with the consumer protection laws of Pakistan (including the Punjab Consumer Protection Act 2005 and the Islamabad Consumer Protection Act 1995).

Because our solutions encompass automated cloud provisioning, third-party domain registry allotments, and downloadable digital software assets, different refund eligibility criteria apply to each distinct service category as detailed below.

2. Shared & Cloud Web Hosting (30-Day Money-Back Guarantee)

We proudly offer a 30-Day Money-Back Guarantee on all new Shared Hosting and Cloud Hosting subscription packages:

• Eligibility: If you are dissatisfied with our hosting performance or technical capabilities within the first thirty (30) calendar days from initial service order date, you may request a 100% refund of the hosting service fee.
• Renewals: Service renewals are not covered by the 30-day money-back guarantee once the renewal billing period has commenced.
• Setup Fees: One-time account setup fees and server configuration fees are non-refundable.

3. Domain Names Registrations, Renewals & Transfers (Non-Refundable)

Domain registrations, renewals, and inbound transfer fees are strictly non-refundable under all circumstances.

4. Software Products, Scripts & Digital Licenses

Software applications (e.g., Hotel Management Systems, POS Suites, Billing Automation scripts) and cryptographic license keys constitute digital intangible products delivered immediately via electronic transmission:

• Standard Rule: Once binary files are downloaded or a unique license key has been generated and dispatched to the Client, software orders are non-refundable due to the inability to physically recall digital assets.
• Technical Defect Exception: If a purchased software application exhibits a genuine reproducible defect that prevents its core functionality as advertised, Client must submit a detailed bug report to our Technical Support desk within seven (7) calendar days of purchase. If our engineering team is unable to rectify or provide a functioning patch within fourteen (14) business days, a full refund for the software license will be granted.

5. Custom Development & Professional IT Invoices

Custom development, server administration, bespoke integrations, and professional IT consulting projects are structured on an agreed milestone or deliverable basis. Once a development milestone has been delivered and signed off, the corresponding invoice payment is non-refundable.

6. Refund Disqualification for Abuse & Policy Violations

No refunds or account credits will be issued under any circumstances if the Client's service is suspended or terminated due to a violation of our Terms & Conditions or the Prevention of Electronic Crimes Act (PECA 2016), including phishing, malware dissemination, email spamming, or fraudulent activity.

7. Refund Request Submission & Settlement Process

1. Submitting a Request: Log in to your Client Support Desk and open a new ticket under the Billing & Invoicing department referencing your Invoice Number.
2. Audit & Review Window: Our billing team will verify eligibility within three to five (3–5) business days.
3. Disbursement Channels: Approved refunds will be remitted to the original payment method used during checkout (e.g. Bank Alfalah, JazzCash, Easypaisa, or direct Bank Wire Transfer in PKR). Alternatively, Client may elect to receive instant Account Credit for future renewals or purchases. Banking clearance typically requires 5 to 7 business days depending on the financial institution.

8. Billing Desk & Inquiries

For any questions regarding this Return & Refund Policy or an existing invoice, please contact our Billing Support Team: